Our Difference
People
At ServiceMaster of Midland/Orillia we believe our employees are our most valuable tool.
Our Project Managers have over 25 years experience in claims handling and are IICRC certified in Fire and Smoke Restoratioin, Water Damage Restoration, Applied Structural Drying, Applied Microbial Remediation and Asbestos Abatement for types 1,2 and 3.
Our Crew Chiefs have received the same IICRC certification and are able to complete jobs to specifications and consistenly exceed customer's expectations to ensure 100% satisfaction.
Our Administrative team supports every department to help ensure that all jobs run smoothly and are completed within the required time frame.
PROCESSES
As a leading provider of disaster restoration services for residential and commercial customers, our proprietary processes and equipment enable us to respond quickly and effectively. Whether you have experienced a flood, fire or severe weather damage to your property, processes for recovery are clearly defined once the property is assessed. You can be assured that a complete and thorough plan of action will be outlined and executed. Let us restore your property, and your peace of mind.
PRODUCTS
Whether you have experienced a fire, flood or other disaster in your home or business, we provide safe, effective, quality products designed to clean, sanitize and deodorize your property and its contents.
We strive to be a leader in understanding the environmental, health and safety issues of the products and methods we use by staying abreast of scientific research and trends in new product development.
Over the years, our yellow vans have become a symbol of hope and security for home and business owners who know that our technicians can be trusted to put property and lives back together.
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Green Cleaning
TECHNOLOGY
ServiceMaster of Midland/Orillia utilizes the most advanced technologies to continually improve our service and our communication with our customers.
Cutting-edge technology means superior service. When home and business owners experience disaster, anxiety naturally runs high and the safety and restoration of their personal items take on extreme importance. We want customers to feel confident about the safety and security of their personal items. That is why we have raised the bar by providing proprietary technology to automate data collection and communications in the field. These standards are unsurpassed in the industry and include training, service protocols, system integration and claim documentation.
TELLSERVICEMASTER (CUSTOMER SATISFACTION SURVEY SYSTEM)
At ServiceMaster of Midland/Orillia, we are committed to being our very best, so we ask you, our customer, to tell us regularly how we are doing. Our TellServiceMaster system, powered by Listen 360, uses the latest technology to get your feedback on our performance. The system is designed so that we can review individual customer feedback as well as our overall performance.